Surgical Support Coordinator

2 weeks ago


Dallas Texas, United States Texas Oncology Full time
About the Role

We are seeking a highly skilled Surgical Support Coordinator to join our team at Texas Oncology. As a key member of our cancer care team, you will play a critical role in ensuring the smooth coordination of surgical cases and providing exceptional support to our patients and healthcare professionals.

Key Responsibilities
  • Oversee and manage the continuum of surgical case coordination within department standards
  • Coordinate, schedule, and authorize pre-operative clearance testing and diagnostic imaging as ordered
  • Effectively coordinate surgical cases between patients, co-surgeons, vendors, first assists, and facilities
  • Ensure that reports are captured in the chart and reviews and confirms with patients all surgical details and pre-appointment instructions or protocols
  • Requests, reviews, and audits to ensure that appropriate referrals and authorizations are obtained in advance of all scheduled procedures/surgeries in adherence to medical policy as outlined by payors to ensure accuracy and prevent delay in reimbursement
  • Evaluate service costs and execute financial clearance and patient care commitments prior to service delivery
  • Manages physician operating room (OR) blocks with surgical facilities in accordance with facility policy
  • Accurately documents/updates patient records in designated systems to ensure all parties have accurate information
  • Provides support and information to providers to problem solve and manage complex administrative issues
  • Maintains strictest confidentiality; adheres to HIPAA guidelines/regulations
Requirements
  • High School diploma or equivalent required
  • At least three (3) years of medical office or hospital experience with progressive responsibility or equivalent combination of education and work experience
  • Clinical experience as a medical assistant or surgery scheduler preferred
  • Knowledge of multiple PMS and EHR platforms preferred
  • Experience with Microsoft Office Products (Outlook, Word, Teams, and Excel) required
  • Proficiency with medical and surgical terminology and knowledge of insurance benefits, eligibility, and authorization procedures
  • Must successfully complete required onboarding courses and on-demand training within 45 days of occupying position


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