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Retail Sales Associate

1 month ago

Worcester, Massachusetts, United States Sunnyside Full time
About Sunnyside

Sunnyside is a leading cannabis retailer dedicated to providing a welcoming and informative experience for our customers. Our mission is to normalize and professionalize the cannabis industry through education and exceptional customer service.

Job Summary

The Wellness Advisor will be responsible for advising customers on selecting the proper cannabis products for their needs, while maintaining a high level of customer satisfaction and adherence to state compliance regulations. This role requires strong customer service skills, product knowledge, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Greet customers and provide a best-in-class experience
  • Build customer relationships by asking questions and listening attentively to their needs
  • Assist customers in product selection through education and product knowledge
  • Apply effective selling and cross-selling techniques to build baskets
  • Verify proper documentation and ID for customers
  • Assist in verifying the accuracy of orders being dispensed to customers
  • Label and package customer orders
  • Perform accurate cash handling in the company's Point of Sale system
  • Maintain accurate records of all dispensary activities
  • Perform routine inventory counts of all products
  • Ensure product stock is organized and meets compliance regulations
  • Assist managers with organizing sales floor merchandise and product displays
  • Ensure security measures and safety compliance in the store
Requirements
  • High School Diploma or equivalent
  • Minimum 1 year experience in customer service; retail or hospitality experience preferred
  • Flexibility to work shifts that may include opening, closing, weekends, and holidays
  • Excellent customer service skills and ability to engage with customers
  • Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner
About Cresco Labs

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.