Customer Support Specialist

4 weeks ago


Goodyear, Arizona, United States America First Credit Union Full time
About the Job

We are looking for a talented Customer Support Specialist to join our team at America First Credit Union. As a key member of our customer support team, you will play a critical role in providing exceptional service to our members, promoting financial education, and selling credit union products and services.

About the Role:

  • Respond to member inquiries via phone, email, and in-person interactions, providing solutions to their needs and resolving issues promptly.
  • Sell and promote credit union products and services to meet or exceed sales goals, while maintaining a high level of customer satisfaction.
  • Process member transactions, answer questions, and resolve issues in a timely and professional manner.
  • Collaborate with internal departments to ensure seamless service delivery and maintain a positive member experience.
  • Stay up-to-date on credit union products, services, and policies to provide accurate information to members.

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum 2 years of experience in a related field, such as banking, finance, or customer service.
  • Fluent in English and Spanish (written and verbal).
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks simultaneously.
  • Basic math skills and knowledge of financial concepts.

What We Offer:

  • Competitive salary: $18.71/hr - $19.78/hr.
  • Ongoing training and development opportunities.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • Generous paid time off and holidays.
  • Opportunities for advancement and career growth within the credit union.


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