Permits Specialist

2 weeks ago


Boulder, Colorado, United States City of Boulder Full time
Job Summary

We are seeking a highly skilled and organized Permits Specialist to join our team at the City of Boulder. As a key member of our Service Operations team, you will be responsible for coordinating and performing a variety of administrative and review functions, providing direct customer service support, and ensuring service delivery timeframes are met or exceeded.

Key Responsibilities
  • Coordinate interactions with customers and staff, providing excellent customer service with a high degree of professionalism.
  • Monitor reviewer comments and communicate them in a timely manner to city customers and staff.
  • Facilitate communication among staff to address review conflicts that may cause delays within the review process.
  • Oversee the implementation and maintenance of administrative systems and procedures specific to departmental functions.
  • Analyze and interpret data regarding departmental effectiveness, service levels, and productivity.
  • Track and manage the flow of information regarding permit issuance, permit resubmittals, and revisions.
  • Meet and strive to exceed established service standards for assigned areas of responsibility.
Requirements
  • Bachelor's degree in Public Administration, Business Administration, or a related field.
  • A minimum of three years of progressively responsible administrative, permitting, project management, or related experience.
  • Excellent writing and editing skills.
  • Ability to work with confidential information.
  • Demonstrated organizational and time and task management skills.
  • Proficient in Microsoft Word.
  • Experience with database and spreadsheet software.
  • Ability to develop and maintain accurate filing systems.
Preferred Qualifications
  • ICC Permit Technician training or certification.
  • Previous formal or informal supervisory experience.
  • EnerGov land management and permitting software experience.
  • Knowledge of and experience with municipal government functions, codes, and processes.
Working Conditions

This position works primarily in a clean, comfortable environment. The employee must be able to work under stress from demanding deadlines, public contact, and changing priorities and conditions.


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