Permits Specialist

Full job description It’s a great time to join the City of Boulder Application Deadline: September 25, 2024 Compensation Details: Full Pay Range 24.68 - 35.80. Generally, the hiring range is from the minimum up to 80% of the maximum of the range. This is a full-time hourly position. Scheduled Weekly Hours: 40 Benefit Eligibility Group: Non Union (30+ Hours) Locate the Benefit Eligibility Group value on the Employee Benefit Eligibility document to identify the benefits offered for this job. Job Description Summary: Under general direction, this position supports the goals and objectives of the Planning and Development Services department by reviewing and communicating code requirements and departmental systems or processes, implementing documented business processes, and ensuring service delivery timeframes are met or exceeded. This position coordinates and performs a variety of administrative and review functions, provides direct customer service support, and performs related duties as assigned. Duties and Responsibilities: Coordinates interactions with customers and staff and provides excellent customer service with a high degree of professionalism while interacting with customers, staff, and the public. Resolves problems, answers technical program questions, and provides general information. Serves as an information resource for customers and/or staff regarding specific departmental activities. Monitors reviewer comments and communicates those in a timely manner to city customers and staff. Facilitates communication among staff to address review conflicts that may cause delays within the review process. Works with the Chief Building Official to monitor permitting review times and keeps supervisor informed of potential delays and the need for managing permitting tracks. Oversees the implementation and maintenance of administrative systems and procedures specific to departmental functions to ensure that business practices are effective and provide a high level of service to customers. Analyzes and interprets data regarding departmental effectiveness, service levels, and productivity, and implements approved recommendations. Tracks and manages the flow of information regarding permit issuance, permit resubmittals and revisions, and void or withdrawn permit requests throughout the department. Meets and strives to exceed established service standards for assigned areas of responsibility. Cross-trains and provides coverage for others on the Service Operations team to issue certificates of occupancy or letters of completion, support the inspection scheduling process, respond to customer inquiries via phone, email, or in person. Provides work direction and training to Operations Coordinators and temporary employees, and performs audits of their work, as needed. Remains aware of issues requiring special attention and follows up with appropriate staff to assure issues are addressed in a timely manner. Core Competencies: Process Management - Ability to clearly define processes, establish responsibilities and efficient workflow; effectively evaluate and measure process performance; identify opportunities for synergies, enhancements and streamlining to reduce resources needed to achieve results. Customer Focused - Dedicated to meeting customers’ needs through effective relationships and respect; researches customers’ needs and uses that information for service improvement. Composure - Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis. Priority Setting - Spends his/her time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus. Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Required Minimum Qualifications: Bachelor’s degree in Public Administration, Business Administration or related field or any equivalent combination of education/administrative experience. A minimum of three years of progressively responsible administrative, permitting, project management or related experience. Excellent writing and editing skills. Interest, desire, and ability to communicate courteously and effectively with the public and city staff and to provide excellent customer service both in person and over email and phone; must be courteous, patient and personable when working with the public. Ability to work with confidential information. Demonstrated organizational and time and task management skills. Proficient in Microsoft Word. Experience with database and spreadsheet software. Ability to develop and maintain accurate filing systems. Demonstrated ability to work independently with minimal supervision; to prioritize and resolve problems; and to complete tasks while working under pressure in a fast-paced environment. Experience in providing leadership and building consensus with groups of citizens or employees. Excellent interpersonal and verbal communication skills, including the ability to interact effectively with a wide variety of people. Have and maintain acceptable background information, including criminal conviction history and motor vehicle record. Desired Qualifications: ICC Permit Technician training or certification. Previous formal or informal supervisory experience. EnerGov land management and permitting software experience. Knowledge of and experience with municipal government functions, codes and processes. Experience using Microsoft Office Products including, Word, Excel, Outlook, Teams, and Bookings. The City of Boulder is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected statute. For individuals with disabilities who would like to request an accommodation, please send a request to riskmanagement@bouldercolorado.gov. #J-18808-Ljbffr