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Patient Registration Specialist
2 months ago
Overview
Dignity Health is a leading healthcare provider committed to delivering exceptional patient care. Our facilities are recognized for their excellence in various medical services, ensuring that our patients receive the highest quality of care available. We pride ourselves on our state-of-the-art technology and compassionate healthcare professionals who are dedicated to serving our community.
Responsibilities
The Patient Registration Specialist plays a crucial role in enhancing the patient experience during the registration phase. Utilizing outstanding customer service skills, the specialist is responsible for:
- a) Ensuring accurate patient identification
- b) Collecting comprehensive patient demographic information
- c) Verifying insurance details and eligibility
- d) Assessing and collecting patient financial responsibilities
- e) Guiding patients to the Patient Registration Specialist for financial counseling when necessary
The Patient Registration Specialist adheres to organizational policies and procedures regarding patient financial responsibilities and serves as a valuable resource for patients and their families by clarifying hospital policies and patient rights.
Qualifications
Minimum Requirements:
+ At least one (1) year of experience in a hospital Patient Registration department, physician office, healthcare insurance company, or related revenue cycle roles.
+ Relevant education or training may compensate for lack of experience.
+ High school diploma, GED, or equivalent.
+ Must obtain quarterly American Heart Association (AHA) Resuscitation Quality Improvement (RQI) competency certification post-hire, with ongoing compliance through internal resources.
Preferred Requirements:
+ Two (2) years of experience in a similar role.
+ Familiarity with charity care programs and various government and non-government assistance programs.
Special Skills:
+ In-depth understanding of insurance policies and procedures.
+ Proficient in medical terminology.
+ Ability to perform basic mathematical calculations for payment processing.
+ Experience in managing financial transactions.
+ Intermediate to advanced computer proficiency.
Pay Range
$28.75 /hour
We are an equal opportunity/affirmative action employer.
