MSP Network Engineer

5 days ago

Fort Wayne, Indiana, United States IntegraONE Full time
Job Title: MSP Network Engineer

We are seeking a highly skilled MSP Network Engineer to join our team at IntegraONE. As a key member of our technical team, you will play a critical role in designing, implementing, and managing network infrastructure solutions for our clients.

Key Responsibilities:

Network Design and Implementation:

Design and implement network infrastructure solutions that meet the specific needs of our clients, including configuration and deployment of routers, switches, firewalls, and access points.

Network Monitoring and Optimization:

  • Monitor network performance, availability, and security using monitoring tools and techniques, and proactively identify and address issues or potential bottlenecks.
  • Optimize network configurations, protocols, and settings to improve performance, reliability, and scalability, and ensure optimal utilization of resources.

Troubleshooting and Support:

  • Diagnose and resolve network-related issues and outages in a timely and efficient manner, leveraging troubleshooting tools and methodologies to identify root causes and implement solutions.
  • Provide technical support and assistance to clients and internal teams, responding to service requests, escalations, and inquiries related to network infrastructure.

Security and Compliance:

  • Implement and maintain network security measures, such as firewalls, intrusion detection/prevention/systems (IDS/IPS) and access controls, to protect against unauthorized access, data breaches and cyber threats.

Documentation and Knowledge Sharing:

  • Create and maintain detailed documentation of network configurations, diagrams, procedures, service tickets, and policies to facilitate knowledge transfer, troubleshooting and compliance audits (as needed).
  • Share expertise and best practices with the team members through training sessions, workshops, and knowledge-sharing initiatives to enhance overall technical proficiency and collaboration.

Customer Service and Communication:

  • Prioritize customer satisfaction and maintain open lines of communication with clients, ensuring prompt and professional responses to inquiries, concerns, and feedback. Escalate to MSP Team Lead or Service Delivery Manager (as needed).
  • Proactively engage with clients to understand their needs, expectations, and challenges, and provide recommendations to address them.

Qualifications:

  • An bachelor's degree in computer science, information technology, or related field (or equivalent experience).
  • Proven experience in network engineering or administration, with at least 2 years of experience in implementing and troubleshooting complex networking technologies and protocols, including TCP/IP, DNS, DHCP, VLANs, Routing Protocols (e.g. BGP, OSPF) and VPN technologies.
  • Experience with network security principles and technologies, such as firewalls, VPNs, IDS/IPS, SIEM and endpoint security solutions.
  • Certifications such as Cisco CCNA, CCNP, FCP, CompTIA Network+, or equivalent is highly desirable.
  • Strong technical expertise in networking technologies, including but not limited to routing, switching, firewall, VPN, and wireless networking.

About IntegraONE:

IntegraONE is a premier technology solutions provider with a passion for building better solutions from edge-to-cloud. We empower organizations to be secure, collaborative, and data-driven. Our team of highly credentialed engineers is dedicated to delivering exceptional customer experiences. We have offices in Allentown, Philadelphia, Harrisburg, Wilkes-Barre, and Pittsburgh.

Equal Opportunity Employer:

IntegraONE is an equal-opportunity employer. We make hiring decisions based solely on qualifications, merit, and business needs at the time, and prohibit discrimination against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, age, or any other protected characteristic as outlined by federal, state, or local laws.

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