Customer Service Representative
4 days ago
We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an exceptional "Judgement Free" member experience.
Key Responsibilities:- Customer Service/Front Desk Activities: Greet members and guests, answer phones, check members in, tour and sign up new members, log amenities, and communicate updates and events.
- Club Cleanliness and Maintenance: Maintain a clean and orderly front desk area and lobby, perform regular facility cleaning and upkeep, and ensure the cleanliness of exercise equipment and tanning beds.
- Qualifications & Requirements: Exceptional customer service skills, ability to interact in a positive and professional way with members and co-workers, prior customer service experience preferred, and a high school diploma/GED equivalent.
- Physical Demands/Requirements: Ability to walk and stand for prolonged periods, frequently stoop, bend, kneel, crouch, climb, reach, twist, grasp, and make repetitive hand motions, and occasionally lift, carry, push, and/or pull moderate amounts of weight.
- Benefits: Medical, dental, vision insurance, PTO, free Black Card membership, 401(k) and Roth retirement savings plans, healthcare and dependent care flexible spending accounts, and STD, LTD, term life insurance, and other benefits.
- Company Culture: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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