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Schaumburg, Illinois, United States Smashburger Full time
Job DescriptionAt Smashburger, we're committed to serving better burgers and providing exceptional customer experiences. As a Shift Leader, you'll play a critical role in driving our success by leading a high-performing team and ensuring seamless operations.

Key Responsibilities:
  • Manage the performance of front-of-house (FOH) and back-of-house (BOH) employees to deliver exceptional customer service and maintain high-quality food standards.
  • Promote a positive and inclusive work environment that fosters teamwork and employee engagement.
  • Implement and maintain effective people-focused processes and systems to drive business results.
  • Provide initial and ongoing training to employees using SmashConnect, LMS, and the 4-step method of training.
  • Reward and recognize employee performance that exceeds company standards.
  • Manage daily operational checklists, including line checks, uniform standards, opening/closing checklists, safe and deposit logs, and guest experience metrics (NPS and OSAT).
  • Ensure compliance with food safety standards and local health department regulations.
  • Exemplify guest service standards on each shift and communicate SIZZLE service standards to employees.
  • Manage the successful onboarding and training of new employees.
  • Follow COGS management procedures for food ordering and inventory, and company cash policies to minimize losses.
  • Manage daily labor and optimize staffing levels to meet business needs.
Requirements:
  • Previous Shift Leader experience.
  • Completion of the train-the-trainer course within 90 days.
  • Flexibility to work nights, weekends, and holidays.
  • Ability to follow Smashburger uniform standards and company policies.
  • Strong communication skills, both written and verbal, to effectively communicate with restaurant management, front-line employees, and corporate support teams.
  • People management skills to select, assess, coach/counsel, develop, motivate, and lead restaurant teams.
  • Excellent attention to detail and time management skills.
  • Highly motivated, self-directed, and results-driven individual.
  • Physical ability to stand for extended periods and move/lift boxes of food/supplies up to 50 lbs.
  • Ability to work in high-temperature environments.

We are an equal opportunity employer and prohibit unlawful discrimination against applicants and employees on the basis of age, race, sex, color, religion, national origin, disability, genetic information, sexual orientation, gender identity, military or veteran status, or any other applicable status protected by state or local law. We maintain a workplace free of racial slurs and bias.

We use eVerify to confirm U.S. employment eligibility.