Food and Beverage Service Expert
3 days ago
We are seeking a highly skilled Food and Beverage Service Expert to join our dynamic team at Estampa Gaucha, a family-owned Brazilian steakhouse. As a key member of our service team, you will be responsible for delivering exceptional customer experiences, ensuring seamless service delivery, and maintaining a clean and welcoming dining environment.
About UsAt Estampa Gaucha, we pride ourselves on our commitment to fire-roasting high-quality meats, churrasco-style. Our unique concept combines extraordinary service with an unparalleled dining experience. We believe in building a passionate and customer-focused team that reflects the warmth and hospitality of Brazil.
Salary and BenefitsThis role offers a competitive salary of $25.00 per hour, with opportunities for advancement and professional growth. Additionally, you will enjoy flexible scheduling, employee discounts, and a dynamic work environment.
Job DescriptionAs a Food and Beverage Service Expert, your primary responsibilities will include:
- Welcome and acknowledge each guest with a friendly verbal greeting, making eye contact and using a smile to set a positive tone for their dining experience.
- Pull chairs and lay napkins in guests' laps, demonstrating attention to detail and a commitment to excellent service.
- Present menus and answer questions regarding menu items, showcasing your knowledge and enthusiasm for our cuisine.
- Be prepared to answer questions about preparation methods and our continuous table-side serving concept, highlighting the unique aspects of our dining experience.
- Take and serve beverage and dessert orders, communicating special requests for meats to our Churrasqueiros team.
- Place orders with Cashiers for processing and payment, ensuring seamless service delivery.
- Assist other servers in their areas when necessary, demonstrating teamwork and a willingness to support your colleagues.
- Complete any beginning or closing shift duties, maintaining a clean and organized workspace.
To be successful in this role, you must be able to transport objects up to 25 lbs, stand for long periods of time, and work at a quick pace. Additionally, you must be available to work weekends and holidays, demonstrating flexibility and a commitment to meeting our business needs.
Shift AvailabilityWe require Day Shift and Night Shift availability, with opportunities for flexible scheduling to accommodate your needs.
Experience and QualificationsA minimum of 1 year of serving experience is required, with a proven track record of delivering exceptional customer service. You must also possess strong communication skills, a positive attitude, and a passion for delivering outstanding service in a fast-paced environment.
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