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Personal Banker III

2 months ago

Tulsa, Oklahoma, United States BOK Financial Full time
About the Role

We are seeking a highly skilled and experienced Personal Banker III to join our team at BOK Financial. As a key member of our banking team, you will be responsible for providing exceptional client experiences, building strong relationships, and driving business growth.

Key Responsibilities
  • Lead by example through superior client experience delivery, while supporting client financial expectations through a consultative needs-based approach to understanding priorities.
  • Resolve a variety of moderate to complex client problems while ensuring the highest level of client experience and satisfaction.
  • Provide a variety of teller transactions for clients, while seeking opportunities to deepen client relationships and identify opportunities to help clients meet their financial goals.
  • Ensure individual and team ownership of the BOKF brand experience through the delivery of a best-in-class client experience.
Requirements
  • High school diploma or equivalent and a minimum of 4+ years of sales or customer service experience, or 2+ years of directly related experience in customer service, branch delivery, or contact center experience.
  • Advanced knowledge of consumer financial products and services.
  • Excellent verbal communication skills, effectively and courteously providing customer information, resolving issues, and building relationships to gain information by asking appropriate questions.
  • Excellent written communication skills, demonstrated by professional etiquette, proper grammar, and punctuation.
  • Excellent problem-solving and conflict resolution skills.
  • Ability to follow established standards and use judgment to determine when appropriate to escalate.
About BOK Financial

BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support building the long-term careers of employees. With passion, skill, and partnership, you can make an impact on the success of the bank, customers, and your own career.