Rivian Field Service Technician IV Position

4 weeks ago

San Antonio, Texas, United States Rivian Full time
About Rivian

Rivian is a pioneering electric vehicle manufacturer dedicated to creating sustainable and adventurous transportation solutions. Our mission is to empower individuals to explore the world while minimizing our impact on the environment.

As a Field Service Technician IV at Rivian, you will play a critical role in delivering exceptional customer experiences at our service locations. You will be responsible for providing top-notch technical support, ensuring that our vehicles are in optimal condition, and fostering a culture of continuous improvement within our Service teams.

This is an exciting opportunity to join a dynamic and innovative company that values teamwork, creativity, and a passion for the outdoors. If you are a skilled automotive technician with a customer-centric approach, a strong work ethic, and a desire to make a difference, we encourage you to apply.

Key Responsibilities
  • Support pre-production vehicle builds by collaborating with cross-functional teams.
  • Travel to locations to provide on-site support as needed, including production plants.
  • Operate remotely until local Service Centers are established, if applicable.
  • Follow Rivian repair procedures with efficiency and attention to quality and safety.
  • Perform complex diagnoses, repairs, installations, and inspections on vehicles.
  • Conduct road tests to ensure the quality of repairs.
  • Manage parts operations, including ordering, receiving, shipping, and inventory.
  • Stay up-to-date with technical skills and required training.
  • Support campaigns and containment initiatives.
  • Maintain accurate expense reporting as needed.
  • Work with a collaborative attitude and team spirit in a dynamic environment.
  • Provide service support to the field to support the Service organization.
  • Communicate professionally in a customer-facing environment.
Requirements
  • High School Diploma or equivalent preferred.
  • Graduation from an accredited automotive repair school preferred.
  • Leadership, mentorship, and influencing a team experience preferred.
  • 5+ years of automotive experience preferred.
  • 3+ years of experience working on vehicle high-voltage systems and HV diagnostic work preferred.
  • Proficiency in navigating laptops or computers in a Windows or Mac environment.
  • Experience using test tools (PICO-Scope, PCAN, KavaserMemorator, breakout box, etc.).
  • Extensive experience in bumper-to-bumper diagnosis and repair.
  • Ability to drive non-commercial trucks and trailers preferred.
  • Ability to travel up to 75% of the time, or as needed.
  • Valid driver's license and clean driving record required.
  • No driving-related suspensions or revocation of Driver License within a 3-5 year period.
  • Parts department and billing experience preferred.
  • Experience using work order management systems, including repair documentation.
  • Experience working in start-up environments preferred.
  • Positive attitude when dealing with difficult situations.
  • Strong organizational and time management skills, along with attention to detail.
  • Physical exertion may be required to perform occupational tasks.
  • Frequent use of hands for grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners.
  • Ability to read and speak fluent English.
  • Ability to see, read, and interpret documents, such as governmental regulations, safety rules, operating and maintenance instructions, or schematics.
  • Minimum age of 21.
  • Availability for a regular schedule of at least 40 hours a week, including weekends and holidays, according to business need.
  • Ability to properly document repairs completed and in process.

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at .

Rivian may collect, use, and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security, and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing, and improving our application and recruitment process, including assessing you and your application and conducting employment, background, and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory, and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement, and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third-party application services.

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