Participant Liaison Field Representative
5 days ago
At Centers for Independence, we are seeking a highly skilled and dedicated Participant Liaison Field Representative to join our team.
Job Summary:
The Participant Liaison Field Representative will be responsible for ensuring optimal service is provided to participants, participant-hired workers, IRIS Consultant Agency staff, and Department of Health Service staff. This includes helping to resolve escalated problems and/or issues, compiling and analyzing team data to identify trends and opportunities, and driving effective performance results.
Key Responsibilities:
- Ensure paperwork intake and Field Service Representative functions, including but not limited to:
- Directs exemplary customer service to participants, participant-hired workers, co-workers, vendors, and government agencies to ensure compliance with state and regulatory requirements.
- Effectively manage escalations within the department by ensuring appropriate accountability, sense of urgency, communication, and follow-through to acceptable resolution.
- Conduct face-to-face interactions with participants, participant-hired workers, vendors, and IRIS Consultant Agency staff.
- In conjunction with the Participant Engagement team, lead activities that go beyond day-to-day issues and are focused on education, literacy, and training individuals, small and large groups of stakeholders.
- Travel throughout the region to provide participant education and training.
- Occasional travel throughout assigned region and to other iLIFE Office locations.
- Collect encounter data and produce reporting as needed.
- Manage and maintain office functionality.
- Ensure the secure delivery of documents received to iLIFE's Baker Road location.
- Provide direction and support throughout the department relative to participant and participant-hired worker issues.
- Special projects or other duties as assigned.
Qualifications:
We are seeking a candidate with a Bachelor's degree or equivalent work experience in a related field. A minimum of 2 years of human services operations or related experience is required. Some understanding of long-term care, disabilities, Medicaid, managed care, and/or Medicare is preferred. A valid Wisconsin driver's license and automobile insurance with minimum limits of $50,000/$100,000 bodily injury and $10,000 property damage are also required. Access to a personal vehicle and a motor vehicle record acceptable to program and/or contractual requirements are necessary.
The ideal candidate will have the ability to work independently in a satellite office and manage all functions necessary to maintain service settings. Occasional travel throughout the state of Wisconsin is also required. The ability to lift 10-15lbs and work a minimum of 8 hours in a day is necessary.
This is a general outline of the essential functions of this position and shall not be construed as an all-inclusive description of all work requirements and responsibilities that may be inherent in this position. The employee may be required to perform other job-related duties as requested by the designated work leader(s). All requirements are subject to change over time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Equal Employment Opportunity:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.
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