Service Advisor

22 hours ago


Chula Vista, California, United States Sunroad Enterprises Full time

Service Advisor

Main Responsibilities:

  • Provide exceptional customer service to ensure customer satisfaction.
  • Schedule service appointments and receive vehicle information.
  • Listen to customer requests and clearly explain repair orders.
  • Refer technicians to customers and/or test-drive vehicles to confirm repair sources.
  • Estimate repair costs and times, considering customer schedules.
  • Handle customer complaints in a timely and satisfactory manner.
  • Check on vehicle progress during servicing and contact customers when additional problems are discovered.
  • Receive and handle requests for price quotes, purchase orders, and order adjustments.
  • Build rapport with customers and ensure excellent service.
  • Use computer databases to retrieve customer and inventory information.
  • Provide pricing, delivery, and order information to customers.
  • Draft purchase orders and invoices for the accounting department.
  • Maintain active order files and update customer accounts or orders as needed.
  • Confirm customer credit status with the financial/credit department as required.

Requirements:

  • High school diploma or equivalent.
  • One year of experience in a customer service-oriented environment.
  • Valid driver's license and safe driving record.
  • Ability to lift up to 15 pounds.
  • Ability to perform all essential job functions.

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