Front Desk Associate

3 weeks ago


Clarion, Iowa, United States Goldfish Swim School - Aliso Viejo Full time
Job Overview

We are seeking a highly skilled Front Desk Customer Service Representative to join our team at Goldfish Swim School - Aliso Viejo.

About the Role

This is a unique opportunity for an individual who is passionate about delivering exceptional customer service and has a strong ability to work with children. As a Front Desk Customer Service Representative, you will be the first point of contact for potential and current customers, presenting a positive image for the company.

Responsibilities
  • Provide quality customer service by answering telephones, responding to inquiries, and taking messages in a professional manner.
  • Process student registrations using effective sales/customer service techniques, ensuring a seamless experience for our members.
  • Schedule and manage birthday/pool parties, supervising private party staff to ensure a fun and safe environment for all guests.
  • Resolve customer concerns/complaints using a professional approach, addressing issues promptly and fairly.
Requirements
  • A high school diploma or GED is required; some college preferred.
  • Two years previous customer service and/or administrative office experience is necessary.
  • Intermediate level computer skills are required using Word, Excel, and other software systems.
What We Offer
  • A competitive salary of $25,000 per year.
  • A dynamic and supportive work environment with opportunities for growth and development.
  • A comprehensive benefits package, including paid training and flexible shifts.


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