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Senior Application Systems Analyst
1 month ago
Northwest LLC is seeking a highly skilled Senior Application Systems Analyst to join our team. As a key member of our IT department, you will be responsible for providing analytical, tier 2/3 technical support for business applications, mentoring and coaching junior team members, creating and maintaining documentation relative to application support and implementation, and maintaining application reliability by working to identify systemic issues through root cause analysis.
Key Responsibilities- Independently support, install, troubleshoot, maintain, and manage applications
- Gather, analyze, and document business requirements in IT projects aiming at creating new solutions in complex IT landscapes
- Test, implement, document, and support assigned core banking solutions
- Represent Information Systems with Fiserv Signature functional and technical capabilities in line of business meetings and projects
- Interact with Fiserv to solve problems and implement projects
- Create post-implementation and deployment documentation for operations and internal customers
- Manage project plans and associated tasks, as well as complete individual tasks related to project plans
- Drive resolution of issues through problem solving, identification of necessary resources, and escalation
- Triage support incidents and escalate high-priority events to the appropriate groups
- Create and maintain architecture diagrams, design diagrams, and data flow diagrams using Microsoft Visio or other equivalent tools
- Facilitate and drive sessions with internal customers to assess business needs and work with a team to find solutions
- Support ETL solutions using SQL Query and other languages/tools
- Create and maintain application documentation
- Analyze and improve the efficiency of various systems and services
- Map data from one core system to another to support conversion-related activities
- Work closely with tier 1 technical support teams and work as part of the tier 2/3 support team to ensure the team is meeting the business' expectations
- Mentor application support analysts and business partners
- Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
- Navigate Microsoft Office Software, computer applications, and software specific to the department to maximize technology tools and gain efficiency
- Work as part of a team
- Work with on-site equipment
- Bachelor's Degree in Computer Science, Information Technology (Software development track) or Engineering with a programming concentration AND at least 3 years' relevant work experience OR
- Associate's Degree with at least 6 years' work experience OR
- High School Diploma with at least 8 years' work experience
Experience with automated testing, 5 years analytical experience with a financial institution, and 5 years experience working with Fiserv Signature core banking software are highly desirable.
Northwest LLC is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.