Senior Application Systems Analyst
4 weeks ago
Northwest LLC is seeking a highly skilled Senior Application Systems Analyst to join our team. As a key member of our IT department, you will be responsible for providing analytical, tier 2/3 technical support for business applications, mentoring and coaching junior team members, and creating and maintaining documentation relative to application support and implementation.
Key Responsibilities- Independently support, install, troubleshoot, maintain, and manage applications
- Independently gather, analyze, and document business requirements in IT projects aiming at creating new solutions in complex IT landscapes
- Independently test, implement, document, and support assigned core banking solutions
- Represent Information Systems with Fiserv Signature functional and technical capabilities in line of business meetings and projects
- Independently interact with Fiserv to solve problems and implement projects
- Create post-implementation and deployment documentation for operations and internal customers
- Manage project plans and associated tasks as well as complete individual tasks related to project plans
- Drive resolution of issues through problem solving, identification of necessary resources, and escalation
- Triage support incidents and escalate high priority events to the appropriate groups
- Create and maintain architecture diagrams, design diagrams, and data flow diagrams using Microsoft Visio or other equivalent tools
- Facilitate and drive sessions with internal customers to assess business needs and work with a team to find solutions
- Support ETL solutions using SQL Query and other languages/tools
- Create and maintain application documentation
- Analyze and improve the efficiency of various systems and services
- Map data from one core system to another support conversion related activities
- Work closely with tier 1 technical support teams and work as part of the tier 2/3 support team to ensure the team is meeting the business' expectations
- Mentor application support analysts and business partners
- Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
- Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
- Work as part of a team
- Work with on-site equipment
- Bachelor's Degree in Computer Science, Information Technology (Software development track) or Engineering with a programming concentration AND at least 3 years' relevant work experience OR Associate's Degree With at least 6 year's work experience OR High School Diploma With at least 8 years' work experience
- Experience with automated testing
- 5 years Analytical experience with a financial institution
- 5 years Experience working with Fiserv Signature core banking software
Less than 2 years At least 1 year of demonstrable of application production support using Fiserv technology stack or equivalent technologies and toolset e.g. Query, SQL Query, CL
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