Service Advisor

3 weeks ago


Savannah, Georgia, United States J.C. Lewis Full time
Job Summary

We are seeking a skilled Service Advisor to join our team at J.C. Lewis Motor Company. As a Service Advisor, you will play a critical role in ensuring the smooth operation of our Body Shop, working closely with the Body Shop Manager and the Parts Department to deliver exceptional customer service and quality repairs.

Key Responsibilities
  • Provide accurate and detailed estimates for vehicle repairs, taking into account insurance company guidelines and industry standards.
  • Communicate effectively with customers, explaining repair options and costs in a clear and concise manner.
  • Work closely with the Body Shop team to ensure timely and efficient repairs, maintaining a high level of quality and attention to detail.
  • Manage paperwork and documentation, including repair orders, estimates, and customer communications.
  • Collaborate with the Parts Department to source and procure necessary parts and materials.
  • Stay up-to-date with industry trends and developments, attending training sessions and workshops as needed.
Requirements
  • Excellent communication and interpersonal skills.
  • Technical competence in estimating repairs and evaluating quality.
  • Ability to work independently and as part of a team, prioritizing tasks and managing time effectively.
  • Proficiency in completing accurate paperwork and documentation.
  • Familiarity with insurance company repair estimates and industry standards.
Working Environment

The Service Advisor will work in a fast-paced and dynamic environment, interacting with customers, insurance company representatives, and various departments within the retail facility. The ideal candidate will be able to communicate effectively, work independently, and maintain a high level of quality and attention to detail.


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