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Cage Shift Supervisor

2 months ago

Parker, Arizona, United States BLUEWATER CASINO & RESORT Full time
Job Summary

We are seeking a highly skilled Cage and Vault Supervisor to oversee and supervise Cage and Vault personnel on shift. The successful candidate will be responsible for enforcing cage rules and regulations, handling disputes with employees and customers, and providing exceptional customer service.

Key Responsibilities
  • Supervise all phases of operation of the Cage, including supervising large payouts and completing cashier and vault cashier schedules when necessary.
  • Keep up with attendance and variances, and supervise all functions by the vault cashiers and front line cashiers for optimum staffing levels.
  • Review cash receipts and disbursements through cage and vault, and provide a high level of customer service.
  • Train and develop cage staff at all levels, and ensure that policies, procedures, and the operation of the cashier cage are in accordance with the minimum internal control standards.
  • Perform other duties assigned by cage manager, such as cashier schedules, variances, payroll, and attendance.
  • Verify paperwork for accuracy and help resolve variance errors by investigating and taking corrective action on discrepancies discovered in the operation of the cage.
  • Ensure timely bank deposit of revenues in accordance with company procedures, and ensure proper completion of daily reports for the Cage/Vault.
  • Accountable for all Cage and Vault variances, and ensure all regulatory requirements are followed and in compliance with Title 31 regulation.
Requirements
  • High School Diploma or GED required.
  • Strong mathematical skills with the ability to add, subtract, and multiply.
  • Excellent organizational skills, computer literate, and ability to work with all departments.
  • Excellent customer relation skills, decision-making capabilities, experience in directing others, and planning.
  • Ability to sit or stand for extended lengths of time, and ability to tolerate a smoke-filled environment.