Customer Service Associate

4 weeks ago


Parker, Arizona, United States BLUEWATER CASINO & RESORT Full time

Join BlueWater Casino & Resort's hospitality team as a Customer Service Associate. We are looking for a friendly and attentive individual to assist our guests in a variety of duties, providing excellent customer service in a fast-paced environment.

About the Job:

This role will report to the Players Club Supervisor and will be responsible for assisting customers in the day-to-day operations of the Players Club. As a Customer Service Associate, you will utilize good customer and communication skills while dealing with patrons, helping them enroll in the Players Club, and addressing their inquiries. You will also be knowledgeable of all promotions, general area information, and be able to assist patrons with various responsibilities.

Responsibilities:

  • Assist Players Club Supervisor in the day-to-day operations of the Players Club
  • Help patrons enroll in the Players Club and address their inquiries
  • Be knowledgeable of all promotions, general area information, and assist patrons with various responsibilities
  • Issue and replace all THEclub cards and handle various responsibilities including giving directions and explaining how to use offers associated with the club card
  • Assist with Slot Tournaments as needed for registration of guests and other duties assigned to Marketing for slot tournaments
  • Assist Marketing in all promotions, special events, sponsorship events, offsite events, and entertainment support
  • Be responsible and accountable for all data of adjustments for Free Slot Play, etc., made by reconciling and providing justification of these adjustments
  • Distribute casino promotional flyers to R/V parks and small businesses in and around the surrounding community

Requirements:

  • High School diploma or GED required
  • Basic computer knowledge preferred
  • Must possess a great smile, positive attitude, pleasant personality, and professional demeanor
  • Must possess the ability to make eye contact while speaking
  • Must be able to work any shift/day and holidays if required to do so
  • Must maintain a clean professional appearance
  • Must have a Valid Driver's License
  • Must be able to successfully pass a pre-employment drug screen, background investigation, obtain and maintain gaming license

Estimated Salary: $15.00 per hour.

Location: BlueWater Casino & Resort, Parker, AZ.

Work Environment: Work is generally performed in an Indoor office and Casino environment with exposure to second-hand smoke and a high noise level. Position is in a fast-paced environment. Will have contact with employees, external agencies, and the public. Evening and/or weekend work may be required. Extended hours and irregular shifts may be required.

Accessibility: Restricted.

Disclaimer: The duties and responsibilities identified in this position description are illustrative only and are in no way intended to be a complete list of activities that may be required of an incumbent. The information contained in this job description is for compliance with the American Disabilities Act (ADA) and is not an exhaustive list of duties performed for this position. Additional duties are performed by the individual currently holding this position and additional duties may be assigned.

As a Customer Service Associate at BlueWater Casino & Resort, you will have the opportunity to work in a dynamic and fast-paced environment, providing excellent customer service to our guests. If you are a friendly and attentive individual with excellent communication skills, we encourage you to apply for this role.



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