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Member Experience Associate

2 months ago

Mount Vernon, New York, United States Alaska USA Full time

About the Role

At Alaska USA, we're seeking a highly skilled and customer-focused Financial Services Representative to join our team. As a key member of our organization, you will play a vital role in delivering exceptional member experiences and driving business growth.

Key Responsibilities

  • Provide personalized service to members, responding to their needs and concerns in a timely and professional manner.
  • Accurately process transactions and member service requests, ensuring accuracy and completion of all tasks.
  • Develop strong relationships with members, identifying opportunities to cross-sell and upsell credit union products and services.
  • Collaborate with colleagues to achieve business goals, sharing knowledge and best practices to drive success.
  • Participate in branch promotions and community events, building relationships with members and promoting the credit union's brand.
  • Work effectively in a team environment, providing support and assistance as needed.

Requirements

  • High school graduate or equivalent.
  • Excellent communication and interpersonal skills, with a passion for helping others.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Strong problem-solving skills, with a focus on finding solutions that meet member needs.
  • Ability to lift 25 pounds, with frequent standing, walking, and sitting.

Benefits

  • Competitive salary range: $38,412 - $66,309 annually.
  • Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) plan, and employee assistance program.
  • Generous leave programs, including paid time off, paid sick leave, and paid holidays.

Language Code

en-US