Resident Experience Coordinator
1 week ago
At Second Avenue, we are committed to delivering exceptional customer service and resident experience through our proprietary technology and exclusive relationships.
Job SummaryThe Resident Experience Specialist plays a pivotal role in delivering exceptional customer service by promptly and accurately addressing inbound inquiries through phone and email. This position is integral to evolving the service center model into an efficient help desk.
Key Responsibilities- Customer Service: Respond to inbound phone inquiries from customers, ensuring responses are accurate and of high quality.
- Inquiry Management: Manage and resolve customer inquiries and issues with a proactive attitude.
- Service Delivery: Provide dedicated and high-quality service to residents, displaying a positive sense of urgency.
- Email Management: Craft responses to incoming emails using established scripts and methodologies.
- Analytical Thinking: Employ analytical and critical thinking to enhance incoming inquiry handling, expediting resolutions for customers.
- Education: High School diploma or equivalent.
- Experience: Three years of experience in inbound call centers, real estate/property management, or customer service.
- Skills: Excellent verbal and written communication skills, strong conflict resolution and active listening skills, familiarity with call center metrics and Key Performance Indicators (KPIs).
We offer a positive culture and professional work environment. Our company provides all aspects of sourcing, acquisition, and property management services for our clients.
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Resident Activities Coordinator
2 weeks ago
, FL, United States HTG Management LLC Full timeJob SummaryThe Resident Activities Coordinator will be responsible for coordinating and facilitating various activities and training methods to assist adult residents with improving their prospects for self-sufficiency, health care, and economic self-reliance.Key ResponsibilitiesProvide resident programs as per the ELIHA/EUA/LURA/RRA, etc.Provide resource...
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Resident Experience Associate
1 week ago
, FL, United States Second Avenue Full timeJob DescriptionAbout the Role:The Resident Experience Specialist is a key member of our team, responsible for delivering exceptional customer service to our residents. This position involves prompt and accurate handling of inbound inquiries via phone and email, with a focus on providing high-quality responses and resolutions.Key Responsibilities:Phone and...
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Program Coordinator
2 months ago
Cotulla, TX, United States PORTFOLIO RESIDENT SERVICES INC Full timeAre you looking for a part-time job that you can sink your 'heart' into?Would you like to work a flexible schedule?Would you like to earn up to $20.00 per hour? 6 hours a week?As a Program Coordinator, you will be an integral member of our mission to improve the quality of life for individuals, families, and senior citizens in affordable housing communities....
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Resident Experience Specialist
2 weeks ago
Tampa, FL, United States Second Avenue Full timeSecond Avenue is the premier platform for enabling institutions to deploy meaningful capital into single-family residential assets (SFR). Second Avenue's proprietary technology and exclusive relationships have allowed it to bring scale to select markets across the US. The company provides all aspects of sourcing, acquisition, and property management services...
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Resident Support Coordinator
6 days ago
Wheat Ridge, CO, United States Archway Communities Full timeCOMPANY OVERVIEWArchway Communities is a nonprofit housing organization based in Colorado. We are a trusted industry leader dedicated to building and managing communities where people can afford to live and pursue their goals. Archway addresses the systemic inequity at the root of the housing crisis by developing affordable housing, supporting residents with...
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Resident Support Coordinator
4 days ago
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Resident Experience Specialist BTR
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Resident Care Coordinator
2 days ago
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Resident Care Coordinator
1 month ago
Portland, OR, United States The Ackerly at Timberland Full timeAt Leisure Care managed communities, our care-based services and superstar employees (like you!) inspire new and creative ways of serving our residents and their families. Our employees are the heart of Leisure Care communities, working together to provide exceptional care to support our residents so they can show up as their best selves every day. With the...
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Resident Care Coordinator
1 month ago
Portland, OR, United States The Ackerly at Timberland Full timeAt Leisure Care managed communities, our care-based services and superstar employees (like you!) inspire new and creative ways of serving our residents and their families. Our employees are the heart of Leisure Care communities, working together to provide exceptional care to support our residents so they can show up as their best selves every day. With the...
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Resident Care Coordinator
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3 weeks ago
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Residences Engineer
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Community Impact Coordinator
3 weeks ago
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Community Impact Coordinator
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Resident Care Coordinator
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Memory Care Resident Care Coordinator
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