Resident Experience Coordinator

1 week ago


FL United States Second Avenue Full time
Job Title: Resident Experience SpecialistAbout Second Avenue

At Second Avenue, we are committed to delivering exceptional customer service and resident experience through our proprietary technology and exclusive relationships.

Job Summary

The Resident Experience Specialist plays a pivotal role in delivering exceptional customer service by promptly and accurately addressing inbound inquiries through phone and email. This position is integral to evolving the service center model into an efficient help desk.

Key Responsibilities
  • Customer Service: Respond to inbound phone inquiries from customers, ensuring responses are accurate and of high quality.
  • Inquiry Management: Manage and resolve customer inquiries and issues with a proactive attitude.
  • Service Delivery: Provide dedicated and high-quality service to residents, displaying a positive sense of urgency.
  • Email Management: Craft responses to incoming emails using established scripts and methodologies.
  • Analytical Thinking: Employ analytical and critical thinking to enhance incoming inquiry handling, expediting resolutions for customers.
Qualifications and Requirements
  • Education: High School diploma or equivalent.
  • Experience: Three years of experience in inbound call centers, real estate/property management, or customer service.
  • Skills: Excellent verbal and written communication skills, strong conflict resolution and active listening skills, familiarity with call center metrics and Key Performance Indicators (KPIs).
Why Join Second Avenue?

We offer a positive culture and professional work environment. Our company provides all aspects of sourcing, acquisition, and property management services for our clients.



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