Network Connectivity Support Specialist
1 week ago
Applied Innovation is seeking a detail-oriented and self-motivated individual to assist in the day-to-day operations of serving clients in our Network Connectivity department as a Network Connectivity Help Desk Technician Tier 1. This role will report directly to the Network Connectivity Manager and is Monday through Friday, 8am-5pm.
Key Responsibilities- Address incoming Network Connectivity support calls, tickets, and email inquiries, and resolve connectivity-related challenges.
- Assist with installing supported devices using phone and remote management software.
- Schedule, install, and provide training on supported multifunction printers and desktop scanners.
- Input detailed client notes for support tickets and network installs.
- Meet/exceed department metrics and adhere to strict SLA.
- Provide customers with fast, friendly, and amazing service.
- Excellent customer service skills are essential.
- Must be dependable, professional, organized, and detail-oriented.
- Must be a strong communicator and work well in a collaborative work environment.
- Experience in PC, MAC, and server operating system environments.
- Possess working knowledge of Microsoft Office tools, including Office 365, Outlook, Excel, and Word.
- Ability to quickly learn, understand, and manage new systems related to information technology.
- High degree of flexibility and strong problem-solving skills.
- Two-year degree in Networking, Computer Science, Information Systems, or a related technical field, preferred.
- High School Diploma, required.
Applied Innovation offers a comprehensive benefits package, including medical, dental, life, short-term disability, 401(k), paid vacation, paid holidays, and opportunities for advancement.
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Provider Network Specialist
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