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Medical Office Coordinator
2 weeks ago
Georgia Retina is one of the largest retina-only medical practices in the Southeast, providing patients with advanced medical treatments for retinal diseases and disorders. Our board-certified ophthalmologists offer world-class expertise and personalized patient care at 13 Metro Atlanta area locations.
Job SummaryThe Front Desk Associate plays a critical role in delivering exceptional patient service, ensuring seamless interactions with our patients and their representatives. This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Key Responsibilities:- Obtain and review patient demographic and insurance information for accuracy
- Verify insurance and collect copays, co-insurance, and outstanding balances
- Schedule appointments and process medical record requests according to policies and procedures
- Answer multiple phone lines and respond to patient inquiries
- Provide excellent customer service and maintain a professional image
- High School Diploma or Equivalent Certificate
- Minimum 2 years of experience in a medical office/healthcare setting
- Strong computer knowledge and skills, including typing speed of 30 WPM
- Excellent interpersonal skills and ability to work independently