Technical Services Engineer

3 weeks ago


Herndon, Virginia, United States Amazon Full time
About the Job

We are seeking a talented Technical Services Engineer to join our team. In this role, you will be responsible for designing and implementing technical solutions to support our customers' needs. You will work closely with our internal teams to develop and maintain our technical infrastructure.

The ideal candidate will have 1+ years of experience in software development or technical support, as well as knowledge of system administration, troubleshooting, and networking. You should also have a strong understanding of cloud computing and security concepts.

As a Technical Services Engineer, you will be continuously learning about new technologies and developing your technical skills. You will also have the opportunity to work on complex customer problems and provide feedback to internal teams on how to improve our services.

Key Responsibilities:

  • Design and implement technical solutions to support customer needs
  • Develop and maintain technical documentation
  • Collaborate with internal teams to improve our services
  • Provide technical support to customers through various contact channels
  • Analyze customer issues and develop solutions to resolve them

What We Offer:

  • A competitive salary ranging from $71,100/year to $158,900/year, depending on location
  • A comprehensive benefits package, including medical, financial, and other benefits
  • Ongoing training and development opportunities
  • A dynamic and inclusive work environment

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