Customer Service Representative

1 month ago

Dallas, Texas, United States MCI Careers Full time
Job Title: Customer Service Representative

Job Summary:

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and ensuring customer satisfaction.

Key Responsibilities:

  • Provide exceptional customer service to clients via phone, email, and chat
  • Resolve customer complaints and issues in a timely and professional manner
  • Collaborate with internal teams to resolve customer issues and improve customer satisfaction
  • Meet or exceed customer satisfaction targets and key performance indicators (KPIs)
  • Stay up-to-date with product knowledge and company policies to provide accurate information to customers
  • Document customer interactions and issues in our CRM system
  • Participate in ongoing training and development to improve customer service skills and knowledge

Requirements:

  • High school diploma or equivalent required
  • 1-2 years of customer service experience in a call center or retail environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet productivity targets
  • Basic computer skills and proficiency in CRM software
  • Ability to work a variety of shifts, including evenings and weekends

What We Offer:

  • Competitive hourly rate
  • Opportunities for career advancement and professional growth
  • Comprehensive training program to develop customer service skills and knowledge
  • Flexible scheduling to accommodate your needs
  • Opportunities for bonuses and incentives based on performance

How to Apply:

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your application, including your resume and cover letter, to our website.

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