Server - Compass Pool
4 days ago
The Server position at Plant Riverside District is a key role in providing exceptional guest experiences. As a Server, you will be responsible for serving food and beverage to our guests in a timely and efficient manner, while maintaining a high level of service and hospitality.
Key Responsibilities- Greet and Interact with Guests: Greet and interact with internal and external guests in a genuinely warm and friendly manner using professional and company-standard nomenclature.
- Operate the Telephone System: Operate the telephone system, answering calls within three (3) rings, using the correct salutation and telephone etiquette.
- Maintain Guest Privacy: Maintain the integrity of guests' privacy, including confidentiality of personal information and key control.
- Protect Company Assets: Maintain the integrity of Company proprietary information and protect Company assets.
- Menu Knowledge: Maintain a thorough knowledge of menu items, beer, liquor, and wine.
- Clear and Reset Tables: Clears and resets counters or tables after each course.
- Assist Dining Room Servers: Assists dining room servers in the food and beverage service, sets tables, keeps menus clean and maintains a clean table between servings and menu knowledge.
- Provide Beverages: Assists with providing tables with beverages.
- Remove and Replace Linens: Removes solid linens and replaces them with clean linen.
- Transport Dirty Dishes: Transports dirty dishes to the dishwashing station.
- Polish Silver and Glass: Polish silver and glass as needed.
- Present Menu and Answer Questions: Present menu, answer questions, and make suggestions regarding food and beverage.
- Explain and Recommend Wine: Explain, pair and recommend wine from the wine list.
- Serve Food and Beverage: Serve food and beverage in a genuine, friendly, professional, and efficient manner consistent with the company image and standards.
- Relay Orders to the Kitchen: Relays orders to the kitchen through POS and helps serve courses from kitchen and service bars.
- Total Bill and Accept Payment: Totals bill and accepts payment.
- Utilize Property Management Systems: Proficiently utilizes the property management systems and follows cash handling procedures.
- Clear and Reset Tables: Clears and resets tables at conclusion of each course.
- Set Up the Dining Room: Sets up the dining room in a thorough and swift manner.
- Complete Opening and Closing Procedures: Complete opening and closing procedures as well as daily side-work.
- Inventory and Restock Supplies: Inventory and restock supplies as needed.
- Maintain Knowledge of Office Equipment: Maintain complete knowledge in the use of all office equipment, property management systems, and access according to specifications.
- Maintain a Neat and Organized Work Area: Maintain a neat and organized work area to include adhering to sanitation standards according to state law and health codes.
- Maintain Complete Knowledge and Comply with Company Policies: Maintain complete knowledge and comply with company policies and procedures.
- Maintain a Neat, Clean, and Professional Appearance: Maintain neat, clean, and professional appearance according to standards.
- Follow Company Safety and Security Policies: Follow all company safety and security policies and procedures. Report accidents, injuries, and unsafe conditions.
- Welcome and Acknowledge Guests with Disabilities: Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs.
- Develop and Maintain a Positive Working Relationship: Develop and maintain a positive working relationship and support the team to achieve our goals.
- Attend Required Training and Meetings: Attend required training and meetings.
- All Other Duties: All other duties as assigned, planned or un-planned.
- Knowledge of Guest Service Etiquette: Knowledge of guest service etiquette and proper food and beverage serving techniques.
- Ability to Perform Tasks: Ability to perform all tasks related to restaurant server and proficiently use job-related software, property management systems, and office equipment.
- Ability to Remain Calm: Ability to remain calm in various situations, use sound judgment and effectively solve problems.
- Ability to Work Quickly: Ability to work quickly, prioritize, and maintain service at multiple tables at a time.
- Ability to Read and Interpret Documents: Ability to read and interpret documents such as safety rules and procedural manuals.
- Ability to Demonstrate Cash Handling Procedures: Ability to demonstrate cash handling procedures and calculate figures and amounts such as discounts, commissions, upgrades, and percentages.
- Strong Written, Verbal, and Interpersonal Skills: Strong written, verbal, and interpersonal skills.
- High School Diploma or Equivalent: High school diploma, GED Degree, or related training equivalent - required.
- 1+ Year of Relevant Work Experience: 1+ year of relevant work experience in similar scope and title required.
- Experience within Luxury Brand/Markets: Experience within luxury brand/markets - required.
- Student or Graduate of Hotel Management: Student or graduate of hotel management preferred.
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