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Account Management Professional

2 months ago

West Palm Beach, Florida, United States GreenChem Industries LLC Full time
Job Summary

GreenChem Industries, LLC is seeking a highly motivated and detail-oriented Customer Experience Representative to join our team. As a key member of our customer service department, you will be responsible for delivering exceptional customer experiences through proactive communication, timely issue resolution, and a customer-centric approach.

Key Responsibilities
  • Account Management: Manage customer accounts, ensuring accurate and efficient processing of orders, returns, and exchanges.
  • Customer Service: Provide prompt and professional responses to customer inquiries, concerns, and complaints, ensuring a high level of customer satisfaction.
  • Order Fulfillment: Verify product availability, check stock levels, and assist with logistical information to ensure seamless order fulfillment.
  • Record Keeping: Maintain accurate records of customer interactions and transactions, ensuring compliance with company policies and procedures.
  • Collaboration: Work closely with other departments to ensure the successful delivery of products and services.
  • Professional Development: Stay up-to-date on product knowledge, company policies, and industry trends to provide expert-level support to customers.
Qualifications
  • Education: Associate degree or equivalent.
  • Technical Skills: Proficiency in computer systems and software, including CRM software and Microsoft Office Suite. NetSuite experience is a plus.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with customers and team members.
  • Problem-Solving Skills: Strong problem-solving abilities and attention to detail, with a focus on delivering exceptional customer experiences.
  • Interpersonal Skills: Positive attitude, strong interpersonal skills, and a willingness to learn and grow within the company.
What We Offer
  • Competitive Compensation: Competitive salary based on experience.
  • Comprehensive Benefits: Comprehensive benefits package including health insurance, retirement plans, and generous paid time off.
  • Flexible Work Environment: Flexible working environment with hybrid opportunities.
  • Professional Development: Opportunities for career advancement and professional development.
  • Positive Work Environment: A positive work environment that values diversity, equity, and inclusion.

GreenChem Industries, LLC is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.