Electrical Systems Specialist

1 week ago


Greensboro, North Carolina, United States Radiant Innovations Full time
Service Technician / Service Engineer (m/f/d)

We are seeking a skilled Service Technician / Service Engineer to join our team at Radiant Innovations. As a key member of our service team, you will be responsible for providing top-notch support to our national and international customers.

Your Benefits:
  • Enjoy a diverse range of tasks in a clean and organized environment.
  • Direct employment with our client, offering a stable and secure work environment.
  • Above-average salary and flexible working hours to ensure a healthy work-life balance.
  • Individual training and development opportunities to enhance your skills and knowledge.
  • A 13th month salary and additional payments to provide financial security.
  • A company pension scheme to ensure your long-term financial well-being.
Your Responsibilities:
  • First and second-level support for national and international customers, assisting with service inquiries and resolving issues efficiently.
  • Commissioning of standard and custom machines in national and international settings, ensuring seamless integration and operation.
  • Conducting product and service trainings to enhance customer knowledge and skills.
  • Creating feasibility analyses to identify solutions and optimize machine performance.
  • Clarifying and identifying spare parts to minimize downtime and ensure efficient maintenance.
  • Handling warranty and goodwill requests to provide exceptional customer service.
  • Supporting international representatives to ensure global consistency and quality.
  • Documenting and managing service cases and machine lifecycle in our CRM system to maintain accurate records and optimize processes.
Your Profile:
  • Successfully completed training as an electrician with further education as an electrical engineer.
  • Alternatively, completed a degree in electrical engineering.
  • Several years of experience in the service field, with a focus on special machinery.
  • Excellent knowledge of automation technology, particularly in PLC programming, SIMATIC S7, TIA Portal, and B.


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