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Retail Operations Manager

2 months ago

Huron, South Dakota, United States Butler Machinery Company Full time
Job Overview

We are seeking a dedicated and experienced Retail Operations Manager to join our dynamic team at Butler Machinery Company. If you are passionate about the construction and agricultural equipment industry and possess a strong customer service orientation, we invite you to consider this opportunity. Our ideal candidate values collaboration, strives for excellence, and maintains high standards of integrity and accountability while prioritizing safety in all operations.

Key Responsibilities:

  • Embrace and promote the vision, mission, and values of Butler Machinery Company.
  • Drive sales, rentals, and product support for all construction and agricultural equipment.
  • Oversee store revenue and operating expenses to ensure sustainable profit margins.
  • Analyze financial statements, market share data, and key performance indicators to identify and address variances.
  • Manage customer account balances and assist with collections as necessary.
  • Collaborate with the management team to set realistic and achievable goals and forecasts.
  • Guide the store management team in establishing procedures, resolving issues, and enhancing customer satisfaction.
  • Work closely with the regional Product Support Manager and other department heads to ensure consistent policy application.
  • Supervise sales personnel, including territory assignments, training, and sales funnel management.
  • Monitor sales performance metrics and implement corrective actions as needed.
  • Review orders for accuracy and compliance with company standards.
  • Foster a safe and clean work environment by promoting a strong safety culture.
  • Ensure all associates receive regular safety and technical training.
  • Participate in industry-related trade shows and associations.
  • Perform additional duties as assigned.

Supervisory Responsibilities:

  • Lead the sales team, department managers, and support staff.
  • Communicate and delegate responsibilities effectively to team members.
  • Encourage career development through training, coaching, and mentorship.
  • Ensure compliance with performance standards through regular evaluations and feedback.
  • Recognize and reward employee performance to foster motivation and self-development.

Qualifications:

  • Preferred leadership training or supervisory experience.
  • Strong interpersonal skills and ability to work collaboratively.
  • Excellent verbal and written communication abilities.
  • Proficiency in accounting and finance.
  • Strong negotiation skills.
  • Ability to coach and provide constructive feedback.
  • Knowledge of the equipment industry.
  • Proficient in Microsoft Office Suite.
  • Sales experience is advantageous.
  • Management experience in a related field or a Bachelor's degree in business is required.

As a family-owned business for three generations, Butler Machinery Company employs over 900 associates across multiple locations. We are committed to fostering a diverse and inclusive workplace where all employees can thrive. Our comprehensive benefits package includes:

  • 10% Annual Employer Retirement Contribution, with an additional 5% discretionary contribution.
  • Health Insurance with multiple plan options.
  • Health Savings Account contributions.
  • Flexible Benefit Plans.
  • Dental and Vision Insurance.
  • Life Insurance and Disability Coverage.
  • Maternity and Paternity Benefits.
  • Company Vehicle.
  • Paid Time Off and Holidays.
  • 401(K) Plan.
  • Employee Assistance Program.
  • Financial planning resources.

Diversity & Inclusion Statement:
At Butler Machinery Company, we believe that diversity drives innovation and inclusion drives success. We are dedicated to creating a culture where all employees can share their ideas and passions, enabling us to overcome challenges and explore new opportunities.