Shop Operations Manager

6 days ago


Millsboro, Delaware, United States Preston Automotive Group Full time

**Job Summary**

Preston Automotive Group is seeking an experienced and skilled Shop Operations Manager/Service Delivery Coordinator to oversee the daily operations of our shop and ensure the efficient and timely completion of all service tasks.

**Key Responsibilities:**

  • **Supervise and Coordinate Shop Activities**: Oversee the daily operations of the shop, coordinating the activities of shop personnel to ensure efficient workflow and productivity.
  • **Service Task Management**: Monitor and manage the progress of work orders, ensuring timely completion and adherence to quality standards.
  • **Record Keeping and Communication**: Maintain accurate records of service requests, work orders, and inventory, and communicate effectively with customers to provide updates on service status and address any concerns.
  • **Safety and Compliance**: Ensure compliance with safety regulations and company policies, and perform regular inspections of equipment and tools to ensure they are in good working condition.
  • **Interdepartmental Collaboration**: Collaborate with other departments to optimize service delivery and customer satisfaction.

**Requirements:**

  • **Education and Experience**: High school diploma or equivalent; technical or vocational training is a plus. Proven experience in a shop foreman, service dispatcher, or service advisor role within the automotive industry.
  • **Skills and Qualifications**: Strong organizational and time management skills, excellent communication and interpersonal skills, proficiency in using dispatch and inventory management software, strong problem-solving skills and attention to detail, and ability to work in a fast-paced environment and manage multiple tasks simultaneously.
  • **Preferred Qualifications**: Associate degree or higher in a related field, previous experience in a leadership role, and knowledge of CDK.


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