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Shop Foreman/Service Dispatcher

2 months ago

Millsboro, Delaware, United States Preston Automotive Group Full time

**Job Summary**

Preston Automotive Group is seeking an experienced and motivated Shop Foreman/Service Dispatcher to oversee the daily operations of our shop, coordinate service dispatch, and ensure the efficient and timely completion of all service tasks.

**Key Responsibilities:**

  • Supervise and coordinate the activities of shop personnel to ensure efficient workflow and productivity.
  • Monitor and manage the progress of work orders, ensuring timely completion and adherence to quality standards.
  • Maintain accurate records of service requests, work orders, and inventory.
  • Communicate effectively with customers to provide updates on service status and address any concerns.
  • Ensure compliance with safety regulations and company policies.
  • Perform regular inspections of equipment and tools to ensure they are in good working condition.
  • Collaborate with other departments to optimize service delivery and customer satisfaction.

**Requirements:**

  • High school diploma or equivalent; technical or vocational training is a plus.
  • Proven experience in a shop foreman, service dispatcher, or service advisor role within the automotive industry.
  • Strong organizational and time management skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in using dispatch and inventory management software.
  • Strong problem-solving skills and attention to detail.
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
  • Valid driver's license with a clean driving record.

**Preferred Qualifications:**

  • Associate degree or higher in a related field.
  • Previous experience in a leadership role.
  • Knowledge of CDK preferred.