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Banking Specialist III

2 months ago

Arcadia, California, United States FirstBank Full time
{"h1": "Banking Specialist III - Sales Focus", "p": "As a Banking Specialist III - Sales Focus at First Bank, you will play a critical role in expanding current client relationships and building new ones by understanding their needs and providing solutions via the use of all appropriate product features available across all bank product lines. Your expertise in operations and sales functions in a retail branch will enable you to drive branch profitability and client satisfaction by getting to know clients and encouraging their consideration of other Bank products where they may benefit the client.

Key Responsibilities:

* Expand current client relationships and build new client relationships by understanding their needs and providing solutions via the use of all appropriate product features available across all bank product lines.
* Expand the use of alternative delivery systems by explaining the merits of other systems such as Online Banking System, Online Bill Pay, ATM network, Debit Card, Mobile Banking, and Client Contact Center.
* Work towards achievement of branch and individual sales and referral goals.
* Work to retain existing client relationships and obtain new relationships by conducting calls on maturing accounts, following up on leads, referrals and other prospecting opportunities.
* Go on business calls with Branch manager, merchant representatives, and/or business development officers. Assist in initiating sales and business calls on their own.
* Drive branch profitability and client satisfaction by getting to know clients and encouraging their consideration of other Bank products where they may benefit the client.
* (In-Store branches) Should cultivate relationship with retail store associates.
* Increase sales and cross-sell opportunities by participating in sales events such as in-aisle sales (where applicable), internal/external events, out bound calls, and promotional activities.
* Contribute to the Bank's efforts in reaching and surpassing its Community Reinvestment Act goals by participating in community service activities.
* Drive individual, branch and Bank growth by working with management to define sales strategies necessary to meet sales and referral goals.
* Provide excellent client service by accurately and expeditiously opening new accounts and other products for current clients and new clients to the Bank. Provide maintenance on accounts and products when requested and authorized by the client. Quote rates, terms and fees on all products and services and provide necessary disclosures as required (NMLS registration required).
* Identify borrowing needs and originating consumer loan applications. Assist in the processing of loan applications and closing. Must be NMLS Registered.
* Help commercial and small business clients/prospects with product questions, account support and various other tasks.
* Assist with wire transfers and other operational duties, as needed.
* Help coach Banking Specialist I and II on products, services, policies and procedures.

Requirements:

* High School Diploma or Equivalent
* Previous cash-handling experience preferred
* Mandarin / Cantonese strongly preferred
* Minimum of 24 months of sales and/or banking experience preferred
* NMLS registry required
* Proven sales skills
* Good analytical skills
* Developed customer service skills, including written and verbal communication
* Ability to use a PC and alpha/numeric keyboard

About Us:

At First Bank, we are committed to our employees and clients. We are a growing company that values diversity and promotes personal and professional development throughout every area of the organization. We encourage diversity by actively seeking employees from various backgrounds, walks of life, and job skills.

We are a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

At First Bank, we embrace a hybrid work environment which allows employees to work at an alternative location depending upon the needs of their job and team. The in-office days are designed to inspire increased collaboration, development, productivity, and quick decision making.

Additional Details:

The range for this role takes into account many factors that First Bank considers when making hiring decisions, including but not limited to, prior experience, skill set, training, and other internal business and organizational factors. First Bank generally does not hire at or near the top of the range below. The range is driven by the geographic location of our estimated hiring location; however, the specific range may vary depending on the geographic location for remote positions. Compensation decisions depend on the specific facts and circumstances of each hiring instance. A reasonable estimate of the current range is: Min: $23.75 Mid: $29.09 Max: $34.44