Branch Service Delivery Officer

4 days ago


Napa, California, United States Westamerica Bank Full time

Are you looking for a challenging role that requires strong customer service and sales skills? As an Operational Branch Services Officer at Westamerica Bank, you will have the opportunity to work with a dynamic team to deliver exceptional customer experiences.

Responsibilities:

  • Customer Service:
  • Provide quality service to customers
  • Deliver 5 Points of Service to external customers (Your Community Banker, Sundown Rule, It's your time, 24hrs or bust, Statement of fact, Everybody makes a difference)
  • Meet established standards for accuracy and compliance with policies and procedures

  • Sales Support:
  • Meet goal of $110/FTE per month on average
  • Assist CSM with internal sales activity for new product and service referrals
  • Cross sell appropriate products and services to clients and prospects

Estimated Salary: $50,000 - $70,000 per year depending on experience and qualifications.

Requirements:

Good customer relations and basic math skills required.

Work Environment:

The work environment described here is representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee generally works in an office environment but may occasionally be required to perform job duties outside of the typical office setting.



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