State Farm Service Expert

7 days ago


New London, Wisconsin, United States State Farm Insurance Full time

State Farm Service Expert

We are seeking an experienced State Farm Service Expert to join our team at State Farm Insurance. As a key member of our customer-facing staff, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.


Main Responsibilities:
  • Assist customers with inquiries, complaints, and policy changes in a timely and professional manner.
  • Provide accurate and up-to-date information regarding insurance products and services.
  • Process policy applications, renewals, and cancellations efficiently and accurately.
  • Handle billing and payment inquiries, resolving any issues that may arise.
  • Collaborate with team members to ensure seamless customer interactions and achieve high levels of customer satisfaction.
  • Maintain accurate customer records and update information as needed, adhering to company policies and procedures.
  • Stay informed about industry trends, changes in insurance policies, and best practices to continuously improve knowledge and skills.

Key Requirements:
  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment with multiple priorities.
  • High level of accuracy and attention to detail.
  • Strong problem-solving and analytical skills.
  • Ability to maintain confidentiality and handle sensitive information.
  • Bachelor's degree or equivalent experience in a related field.
  • Estimated salary: $65,000 - $80,000 per year.


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