Customer Service Liaison
4 weeks ago
Job Summary: As a Customer Relations Representative at State Farm Insurance, you will be responsible for providing exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions. You will also process policy changes, claims, and payments accurately and efficiently, while maintaining customer records and updating information as necessary. Additionally, you will collaborate with team members to ensure seamless customer experiences and promote and cross-sell insurance products and services to meet customer needs.
Key Responsibilities:
- Assist customers with their insurance needs
- Provide exceptional customer service
- Process policy changes, claims, and payments
- Maintain customer records
- Collaborate with team members
- Promote and cross-sell insurance products and services
Requirements:
- Stay updated on insurance policies, regulations, and industry trends
- Participate in ongoing training and development programs
- Contribute to a positive and collaborative work environment
About State Farm Insurance: State Farm Insurance is a leading provider of insurance and financial services. We are committed to providing our customers with exceptional service and support.
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