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Family Transport Specialist
2 months ago
About Us: Making Opportunity Count is a non-profit human services organization focused on fostering positive change and improving the lives of individuals and families in Central Massachusetts. Our mission is to promote community development, provide essential services, and enhance overall well-being. Our dedicated team is united by a common goal of making a meaningful impact. For more information, please visit our website.
Benefits: We provide excellent benefits designed to improve your work-life balance and overall job satisfaction. These benefits typically include:
- Health, Dental, and Vision Insurance
- Company Paid Life Insurance and Long Term Disability
- Flexible Spending Account
- 15 Paid Vacation Days
- 12 Paid Sick Days
- 13 Paid Holidays
- Hybrid Work Opportunities
- Student Loan Forgiveness Assistance
- Tuition Remission
- Pet Insurance
- Employee Discounts
- Professional Development Opportunities
- Immediate 403b Employer Contribution, 100% Vesting on Day One
Position Summary: The Family Transport Specialist is tasked with safely and comfortably transporting families to and from the shelter. This role involves assisting families with various transportation needs and coordinating logistics with the shelter team. When not engaged in driving duties, the specialist will support the overall operations of the shelter.
Key Responsibilities:
- Transport families to and from designated locations using the shelter's passenger transport vehicle.
- Prepare and map driving routes to ensure the most efficient travel prior to scheduled transports.
- Adhere to the shelter's policies and procedures.
- Coordinate and communicate regularly with shelter leadership and staff regarding transportation matters.
- Utilize a shelter mobile phone during transport to manage trip logistics.
- Promptly report any issues related to the transport vehicle, whether client or maintenance-related.
- Notify families of any delays in pick-up or drop-off times.
- Assist families in and out of the transport vehicle as needed.
- Ensure compliance with safety regulations, including the use of car seats and seat belts.
- Document each trip, including details such as destinations and mileage.
- Comply with state and national road regulations and standards.
- Maintain cleanliness and proper maintenance of the transport vehicle.
- Ensure the vehicle has adequate fuel for trips and refill as necessary.
- Complete necessary documentation, including logs, mileage, and participant reports.
- Perform other duties as assigned by the Shelter Manager and Director of Shelter Operations.
Qualifications:
- High school diploma, GED, or equivalent.
- Valid Driver's License.
- Clean Driving Record.
- Preferred experience as a driver.
- Training in CPR and First Aid will be provided, along with other direct support training opportunities.
- Ability to demonstrate compassion and understand the needs of homeless families.
- Strong communication skills and the ability to set limits in a fair and supportive manner.
- Ability to think creatively and respond to crises quickly and calmly.
- Maintain a polite and professional demeanor at all times.
- Willingness to work with a diverse population.
Our Commitment: At Making Opportunity Count, we value our culture and strive to create a workplace where everyone feels valued and empowered. This commitment is reflected in:
- Our Non-Profit Environment: Our values-driven atmosphere focuses on making a meaningful impact in our community, fostering a uniquely supportive culture.
- Diversity, Equity, and Inclusion: We actively promote and celebrate diversity in all forms, ensuring equitable opportunities for all employees to thrive.
- Career Advancement: We prioritize our employees' growth by offering comprehensive training programs, mentorship, and advancement opportunities to support their career goals.
We believe in the potential of individuals and the power of diversity to drive innovation and success. We encourage all applicants to apply, even if they do not meet every listed requirement, as unique experiences and perspectives contribute to shaping the future of Making Opportunity Count.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We strongly encourage applications from people of color, members of Tribal Nations and Native communities, LGBTQ-identified individuals, gender-nonconforming individuals, people with disabilities, veterans, and those who speak a language in addition to English.
