Customer Service Representative

2 weeks ago


Aiken, South Carolina, United States Lose Design Full time
Job Overview:
About Lose Design, a multi-disciplinary design firm, we are seeking a dynamic and organized Customer Service Representative to join our office. This role involves delivering exceptional customer service, maximising customer satisfaction, and building and improving customer relationships.

Salary & Benefits:
This is a highly competitive opportunity with an hourly salary of $30.50. Our benefits package includes 25 days + bank holidays, pension scheme, paid time off (PTO), and 401(k) fixed contribution.

Job Description:
We are looking for a Career Development-Focused Customer Services Representative who will be responsible for managing customer enquiries, providing job progress updates to customers, and working scheduling to meet customer requirements and in line with KPIs. This role requires excellent communication skills, problem-solving abilities, and attention to detail.

Key Responsibilities:
  • Reply to incoming calls from customers including products and service questions and general information.
  • Refer to customer scripts when working through difficult situations.
  • Follow and where possible improve departmental processes and company service standards.
  • Ensure that all databases are kept up-to-date with progressing work and client details.
  • Utilize standard technology such as telephone, e-mail, and web browser to perform job duties.
  • Participate in individual and team training/ meetings to ensure policy and company product knowledge are up to date.
  • Keep track of customer accounts and make updates with new account information as necessary.
  • Provide thorough follow-ups to customer interactions, ensuring customer satisfaction.
  • All other duties and responsibilities as assigned.


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