Host or Hostess

2 days ago


Grand Rapids, Michigan, United States Anna's House Full time
Host/Hostess Job Description

We are seeking a friendly and welcoming Host or Hostess to join our team at Anna's House. As the first point of contact for our guests, you will be responsible for providing excellent customer service and ensuring a positive dining experience from the moment they arrive until their departure.

Key Responsibilities:
  • Welcome guests as they enter the restaurant and provide accurate wait times
  • Escort guests to the appropriate table or booth and provide menus and silverware
  • Clear dirty dishes and other tableware and bring to the kitchen for cleaning
  • Stock cabinets and serving areas with adequate supplies
  • Thank guests upon their departure and invite to visit again soon
  • Coordinate with server staff about available seating options
  • Maintain a clean lobby area
  • Cater to guests who require extra attention
  • Answer incoming calls and address guest's queries
  • Assist server staff as needed
Requirements:
  • High school diploma is a plus but not required
  • Previous work experience as a Host/Hostess or Waiter/Waitress preferred
Skills:
  • Understanding of restaurant etiquette
  • Ability to actively and comfortably engage in conversation with guests
  • Excellent interpersonal and customer service skills
  • Excellent verbal communication skills (via phone and in-person) and positive body language
  • Strong organizational skills with the ability to monitor the entire dining area
  • Ability to take initiative and problem solve
  • Excellent attention to detail
  • Familiarity with health and safety regulations
Work Environment:
  • Ability to regularly stand and walk for long periods of time
  • Ability to lift, carry, and place up to 30 pounds
  • Must have weekend availability
Benefits:
  • $14 - $16 per hour with included tip share
  • Flexible schedule
  • Excellent working hours
  • No night shifts
  • Full-time positions eligible for health, dental, vision, life insurance, and College Tuition Discounts
  • Future growth opportunities

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