Restaurant Team Lead

3 weeks ago


Santa Clara, California, United States Eataly North America Full time
Job Overview

Eataly North America is seeking a skilled Restaurant Manager to lead our front-of-house team. As a key member of our restaurant management team, you will be responsible for ensuring exceptional service standards and driving sales growth.

Responsibilities
  • Lead Front-of-House Staff: Supervise servers, bartenders, food runners, hosts, bussers, and barbacks to ensure seamless guest experiences.
  • Hiring, Training, and Development: Assist in hiring, training, evaluating, and terminating employees to maintain a high-performing team.
  • Incident Resolution: Document, investigate, escalate, and resolve all employee and guest incidents in a timely and professional manner.
  • Service Standards: Ensure that activities are carried out effectively to consistently meet or exceed service standards.


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