Healthcare Access Specialist, PRN

2 weeks ago


High Point, North Carolina, United States Atrium Health Full time
Location: High Point, NC, United States

Job ID: 128185

Job Family: Patient Accounting/Registration

Status: Part Time

Shift: Variable

Detailed Shift and Schedule: Variable in the Emergency Department

Job Type: Regular

Department Name: Patient Access

At Atrium Health Wake Forest Baptist, we are dedicated to fostering a vibrant and rewarding work atmosphere.

Becoming part of our team means contributing to a premier healthcare organization that prioritizes outstanding patient care and the advancement of medical research.


Position Highlights:

Shift Schedule: PRN, may include holidays

Department: Patient Access in Emergency Department

What We Offer:

Day 1 Health Coverage: Comprehensive health insurance with options for copay or HSA eligible plans

Wellness Incentives: Up to $1,350/year in wellness incentives through our LiveWELL program

Parental Benefits: Six weeks paid maternity leave for birthing mothers & four weeks paid parental leave

Retirement: Up to 7% employer-paid retirement contributions

Requirements:
High School Diploma or GED
Experience in patient access (scheduling, registration, and financial clearance), insurance verification, billing, or as a certified medical assistant is preferred.

Key Responsibilities:
  • Welcome patients upon arrival for their appointments, ensuring a smooth patient flow for efficient and courteous service.
  • Verify that all patient demographic and insurance information is complete and accurate.
  • Complete the registration process for walk-in patients, updating any changes in demographic or insurance information.
  • Confirm insurance benefits, calculate and collect patients' out-of-pocket financial responsibilities, and request past due balances.
  • Adhere to the Financial Clearance policy for non-urgent services when necessary.
  • Identify patients needing financial assistance and refer them to the Financial Counselor.
  • Facilitate visit closure, including checking out patients, scheduling follow-up appointments, and providing necessary documentation.
  • Maintain knowledge of Medicare, Medicaid, and third-party payer requirements, as well as current accepted insurance plans.
  • Communicate any customer service issues and process improvement opportunities to management.
  • Meet productivity standards to ensure excellent service delivery.
  • Achieve or exceed performance expectations, maintaining a 98% accuracy rate.
  • Foster positive public relations with patients, families, and clinical staff, demonstrating a collaborative spirit for efficient information flow.


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