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In-Person Customer Service Specialist

2 months ago

Moorestown, United States Navient Full time
About Navient
Navient (Nasdaq: NAVI) and its subsidiary companies offer technology-driven education finance and business processing solutions that simplify complex programs, assisting millions in achieving their goals. Our customer-centric, data-informed services yield outstanding results for clients across education, healthcare, and government sectors. Discover more about us at our website.

Position Overview
Join our team as a Full-Time Caseworker. Pioneer Credit Recovery, Inc. is a leading entity in the collections industry, specializing in the recovery of defaulted debts. With our headquarters in New York and additional offices in New Jersey, we employ over 1,000 professionals and are recognized as the largest private sector employer in Wyoming County, New York.

Key Responsibilities
The Caseworker will:
  • Effectively engage with debtors through phone and written communication to secure full repayment or establish suitable payment plans.
  • Address non-routine issues as they arise.
  • Conduct skip tracing and ensure compliance with all company, client, and federal regulations.
  • Maintain and update taxpayer case files with new or modified information.

Communication with Taxpayers
Responsibilities include:
  • Initiating contact via phone and letters regarding the repayment of overdue taxes.
  • Collaborating with taxpayers, their accountants, and attorneys to manage tax debts and collect associated penalties, interest, and fees.
  • Obtaining outstanding tax returns.
  • Meeting daily phone call quotas as set by management.
  • Achieving assigned performance goals.
  • Negotiating terms for deferred payments of outstanding tax liabilities.

Case File Management
Responsibilities include:
  • Reviewing incoming correspondence and tax returns, taking necessary actions.
  • Performing account maintenance in accordance with taxation policies.
  • Ensuring case files are organized and maintained properly.

Compliance and Documentation
Responsibilities include:
  • Ensuring all accounts are managed according to client standards and state regulations.
  • Documenting accounts accurately per client specifications.
  • Filing Certificates of Debt and forwarding cases for further collection actions.
  • Applying collections received to resolve tax deficiencies.

Skip Tracing
Responsibilities include:
  • Utilizing skip-tracing tools to efficiently locate demographic information.
  • Communicating effectively with third parties to gather location information.
  • Profiling accounts deemed un-locatable or exhausted.

Professional Development
Responsibilities include:
  • Participating in training sessions provided by management.
  • Integrating knowledge gained from training into daily operations.

Minimum Requirements
  • High School Diploma or G.E.D.
  • Four to eleven months of relevant work experience.
  • Proficiency in a Windows environment.
  • Basic keyboarding skills.

All employment offers are contingent upon standard background checks. Navient and its affiliates are federal, state, and/or local government contractors. Candidates may be subject to background checks to determine eligibility for federal contract employment.

Equal Opportunity Employer
Navient Corporation and its subsidiaries are committed to diversity and inclusion in the workplace.