Customer Service Specialist

3 weeks ago


Rockledge, Florida, United States Sara Houston - State Farm Agent Full time
About Us: Sara Houston - State Farm Agent is a successful and growing business located in Viera and Merritt Island. We are seeking a highly motivated and experienced Customer Service Representative to join our team.

Job Description: The Customer Service Representative will be responsible for establishing and maintaining positive relationships with customers. They will provide exceptional customer service, respond to customer inquiries, and use a customer-focused review process to educate customers about insurance options.

Responsibilities:
  • Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused review process to educate customers about insurance options.
  • Develop and implement plans to improve customer satisfaction and retention.

Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Property and Casualty license and Life and Health license are required.

What We Offer:
  • A competitive salary of $62,000 per year.
  • A bonus based on performance.
  • 401(k) matching.
  • Health insurance.
  • Dental insurance.
  • Vision insurance.
  • Paid time off.
  • Training & development opportunities.


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