Customer Service Specialist
3 weeks ago
Job Description: The Customer Service Representative will be responsible for establishing and maintaining positive relationships with customers. They will provide exceptional customer service, respond to customer inquiries, and use a customer-focused review process to educate customers about insurance options.
Responsibilities:
- Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused review process to educate customers about insurance options.
- Develop and implement plans to improve customer satisfaction and retention.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Property and Casualty license and Life and Health license are required.
What We Offer:
- A competitive salary of $62,000 per year.
- A bonus based on performance.
- 401(k) matching.
- Health insurance.
- Dental insurance.
- Vision insurance.
- Paid time off.
- Training & development opportunities.
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