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Beneficiary Service Representative
1 month ago
Serves as a member of a TriWest Military and Veteran Service team focused on supporting Department of Defense (DoD) Network/Military Treatment Facility (MTF) Directors and staff, contracted network providers, and beneficiaries within a specified geographic area.
This position is responsible for providing in-depth TRICARE briefings and information sessions in a variety of in-person and virtual public forums, and operational support for the TRICARE marketing and education program.
The incumbent will maintain liaison with beneficiary level support groups within the assigned geographic area to identify, schedule, and deliver contractually required and requested presentations for TRICARE information briefings and support.
The incumbent will also maintain liaison with medical points of contact at National Guard and Reserve organizations within the geographic area to coordinate and deliver TRICARE informational briefings.
The incumbent may also be required to travel in support of a mobile Service Assistance Team (SAT) to serve as a resource and provide TRICARE program information and beneficiary service functions to disaster areas or others deemed necessary.
The content of TRICARE information and briefings delivered will be accomplished in coordination with the TriWest Communications department and in compliance with corporate policies.
Key Responsibilities- Delivers in-person and virtual TRICARE briefings with follow-on question & answer sessions to various audience groups.
- Works in close collaboration with the TriWest Communications department regarding the content of standardized TriWest TRICARE presentations and in compliance with TriWest policies regarding communications and presentations.
- Reviews and provides feedback to the TriWest Communications department regarding draft BSER TRICARE presentations and planned communications within the Military & Veteran Service geographic area.
- Represents TriWest and participates in workshops where Beneficiary Counseling and Assistance Coordinators (BCACs) and/or Debt Collection Assistance Officers (DCAOs) will be present in significant numbers.
- Attends MTF Director and staff monthly meetings, as required, to support the Military & Veteran Service Regional Director and/or VP.
