Customer Service Liaison

1 week ago


Fort Myers, Florida, United States UniFirst Full time

Job Summary

The Customer Service Representative at UniFirst is responsible for providing exceptional customer service, responding to customer inquiries, resolving issues, and ensuring timely delivery of products. This role requires strong communication skills, attention to detail, and ability to work in a fast-paced environment.

Key Responsibilities

  • Liaise between customers and sales staff
  • Answer incoming calls
  • Investigate errors
  • Filing claims
  • Intercept shipments
  • Confirm shipments
  • Provide assistance to potential new distributors
  • Forward sales leads
  • Provide production information to customers and staff

Requirements

  • High school diploma or equivalent
  • Customer service experience
  • Computer skills: word, excel, email (Microsoft 200, Lotus Notes, and UPS/FedEx/ExpressWorks a plus)
  • Ability to communicate effectively in English
  • BASIC math skills
  • Ability to solve practical problems and deal with a variety of customer concerns, complaints, and situations

About UniFirst

UniFirst is an industry leader in uniform rentals, lease, and sale. We offer a comprehensive benefits package, including 401K with company match, profit sharing, health insurance, employee assistance program, life insurance, supplemental life insurance, long term disability, vacation, sick time, paid holidays, direct payroll deposit, tuition reimbursement, and 30% employee discount.

Estimated Salary

$50,000 - $60,000 per year, depending on location and experience.



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