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Quality Assurance Specialist

2 months ago

Chandler, Arizona, United States EcoShield Pest Solutions Full time

EcoShield Pest Solutions is seeking a Quality Assurance Assistant to join our Customer Care Center team. As a Quality Assurance Assistant, you will play a critical role in ensuring the quality of our customer support processes and data entry. Your attention to detail and commitment to accuracy will be essential in procuring and auditing data to evaluate our department's adherence to procedures and create a path to new levels of efficiency and effectiveness. Your responsibilities will include conducting data entry into our PestRoutes system, ensuring quality maintenance and accountability of customer support processes, and auditing data entered by other Customer Support roles. You will also be responsible for reporting errors encountered by support staff team members to relevant supervisors for coaching and correction. Additionally, you will maintain and update PestRoutes and Outlook systems as necessary and operate as a liaison to Customer Care Center management, employees, and other relevant department figureheads and external 3rd parties. If you have a sincere passion for creating systems that make the delivery of uplifting, professional, and consistently positive customer experiences sustainable and scalable, we encourage you to apply. We offer competitive pay, growth opportunities, full benefits, and monthly/quarterly/annual bonuses (in applicable positions). Our benefits package includes medical, health savings account, dental, vision, voluntary life, short-term and long-term disability, 401(k) with a match of 100% of the first 3% of each employee's contribution and 50% of the next 2%, employee assistance program, rally health and wellness program, and employee and friends/family discounted pest control services. If you are a detail-oriented and organized individual with excellent communication skills and a passion for quality assurance, we would love to hear from you.