Quality Assurance Assistant

3 weeks ago


Chandler, Arizona, United States EcoShield Pest Solutions Full time
Job Description

Overview

The EcoShield Pest Solutions Customer Care Center is seeking a Quality Assurance Assistant to join our team. As a Quality Assurance Assistant, you will play a critical role in ensuring the accuracy and quality of our customer support processes.

Responsibilities

  • Conduct thorough and accurate data entry into our CRM system
  • Audit data input into our databases to ensure adherence to best practices and procedures
  • Procure and audit data to transform it into useful information for evaluating departmental performance
  • Ensure quality maintenance and accountability of customer support processes through procedural documentation and process verification
  • Catalog data with appropriate flags and note categories for ease of reference and cross-functional analysis
  • Audit data entered by other Customer Support roles to monitor adherence to established procedures and provide suggestions for systematic and procedural improvements
  • Report errors encountered by support staff team members to relevant supervisors for coaching and correction
  • Responsible for gathering, summarizing, and analyzing data for effective management reviews of KPIs and providing recommendations for continuous improvement areas, projects, and resource focus
  • Maintain and update PestRoutes and Outlook systems as necessary
  • Operate as a liaison to Customer Care Center management, employees, and other relevant department figureheads and external 3rd parties

Requirements

  • High School Diploma required; Associate's degree preferred
  • Proficient with MS Office applications, including Access and Outlook
  • Outstanding verbal and written communication skills
  • Sincere passion for creating systems that make the delivery of uplifting, professional, and consistently positive customer experiences sustainable and scalable

Benefits

  • Competitive hourly rate ($17.00-$19.00 DOE)
  • Additional compensation opportunities
  • Paid time off
  • Sick/Safe time - 1 hour per every 30 hours worked with a maximum of 80 hours annually
  • Paid Vacation
  • 10 company-paid holidays
  • Benefits (employee as well as family)
  • Medical
  • Health Savings Account (HSA)
  • Dental
  • Vision
  • Voluntary Life
  • Short-Term and Long-Term Disability
  • 401(k), with match of 100% of the first 3% of each employee's contribution and 50% of the next 2%
  • Employee Assistance Program
  • Rally Health and Wellness Program
  • Employee and Friends/Family Discounted Pest Control Services

Work Environment

  • Regular standing, walking, and sitting
  • The ability to use a computer and telephone systems is essential to work
  • Work is inside a climate-controlled office with moderate noise level


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