Junior Field Engineer Position
4 weeks ago
We are seeking a highly motivated and detail-oriented Junior Field Engineer to join our team at Oneida ESC Group. As a Junior Field Engineer, you will be responsible for providing technical support and maintenance services to our clients.
Key Responsibilities:- Provide on-call support and troubleshoot technical issues via the ServiceNow ticketing system.
- Collaborate with network services, software systems engineering, and applications development teams to resolve service disruptions and identify core problems.
- Recommend system modifications to reduce user problems and improve overall system performance.
- Perform routine system maintenance and analysis functions, including hardware configurations and equipment upgrades.
- Install operating system patches and upgrades via SCCM Software Center.
- Provide remote support services for telework and home users.
- Ensure user applications work over VPN and Citrix.
- Minimum 6 months' experience troubleshooting Apple Macintosh software and hardware in a customer service role.
- Certification in Microsoft Operating Systems.
- Familiarity with SCCM remote resolution and using SCCM to remotely complete software installation.
- CompTIA Network+, CompTIA A+, CompTIA Server+, and CompTIA Security+ certifications.
Oneida ESC Group is a family of companies owned by the Oneida Nation of Wisconsin that delivers customer-focused engineering, science, and construction services worldwide. Our family of companies includes Oneida ESC Group, Oneida Professional Services, Oneida Total Integrated Enterprises, Mission Support Services, Sustainment & Restoration Services, Oneida Engineering Solutions, General Mechanical Corporation, LG2 Environmental Solutions, and Oneida Environmental.
We integrate our staff for dedicated, cooperative, and business-like delivery of services to enhance our customers' missions. Oneida ESC Group is an equal opportunity employer committed to inclusion and diversity in the workplace. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws, national origin, disability, veteran status, or other legally protected characteristics.
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