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Veterinary Client Relations Specialist

2 months ago

Brewer, Maine, United States Eastern Maine Emergency Veterinary Clinic Full time


Becoming part of a clinic with a distinctive character is akin to a thrilling road trip with the wind in your hair. Eastern Maine Emergency Veterinary Clinic is seeking a dedicated and empathetic Client Service Representative to enhance our team. The schedule for this position is currently being determined, but availability for weekend evenings is essential.

At our Rarebreed clinic, you will have the opportunity to transform the veterinary experience within your community. Our dynamic environment allows you to engage in various tasks while honing your skills with the backing of a supportive team. It's the kind of freedom that feels like soaring through the air into a massive pile of autumn leaves - and that's just the start. As a member of our team, you will utilize cutting-edge technology, access state-of-the-art training facilities, and collaborate with a positive group to provide the highest standard of care to the beloved pet patients we serve.

CLIENT SERVICE REPRESENTATIVE

Eastern Maine Emergency Veterinary Clinic

Hourly compensation ranges from $16-19/hour based on experience and availability.

KEY RESPONSIBILITIES
  • Efficiently answers phone calls in a professional and friendly manner using a multi-line system.
  • Warmly welcomes clients upon arrival.
  • Organizes and prepares patient files.
  • Handles client correspondence and updates financial records accurately.
  • Responds to client inquiries regarding basic animal care and routine procedures.
  • Accurately admits patients and manages medical record entries.
  • Prepares invoices for services rendered.
  • Processes payment transactions efficiently.
  • Receives and relays messages via telephone, fax, and email promptly.
BENEFITS

We are committed to helping you achieve your full potential - both professionally and personally. Our comprehensive compensation package is as exceptional and rewarding as the longest petting session combined with a soothing ear rub:
  • Competitive pay with comprehensive medical, dental, and vision insurance.
  • 401K plan with a 100% company match up to 3%, and a 50% match for the 4th and 5th percentages.
  • Generous paid time off to help you maintain a healthy work-life balance.
  • Employee Referral Program.
  • Company-paid life insurance, AD&D, and short-term disability (long-term disability available).
  • Accident and critical illness insurance.
  • Enhanced maternity benefits and bonding leave.
  • Flexible Spending Account (FSA) and Health Savings Account (HSA).
  • Annual allowance for continuing education to support skills development.
  • Reimbursement for certification fees (for eligible employees).
  • Commuter benefits, uniform allowance, and Employee Assistance Program (EAP).
  • Free monthly wellness meetings focused on stress and anxiety reduction, led by our medical director.
  • Quarterly financial wellness classes covering topics like budgeting, credit improvement, and refinancing.
Additionally, special benefits for your pet:
  • Discounts on veterinary services and products.
  • Discounts on reference lab testing.
  • Discounts on Purina pet foods.
QUALIFICATIONS
  • High school diploma or equivalent.
  • Previous experience as a Veterinary Receptionist or Customer Service Representative is preferred but not mandatory.
  • Substantial experience with basic office operations in a busy environment.
  • Must be a team player with a genuine compassion for pets and their owners.
  • Flexible schedule required, with the ability to cover shifts on evenings, weekends, and holidays.
Rarebreed Veterinary Partners is a purpose-driven organization that prioritizes talent by empowering professionals to excel in our field and enabling hospital teams to deliver outstanding care for pets and their families. We take pride in going above and beyond to create exceptional work experiences for our hospital teams. Our focus is on providing our hospitals with the best culture, tools, and support, allowing staff to concentrate on what they love most: caring for our animal companions.

Our fun and team-oriented atmosphere offers a level of support that is rare in the industry. Everything we do is intentional - from how we invest in our people to the transformative changes we bring to the field. We are dedicated to supporting our professionals, enabling them to provide the highest standard of care to our patients and their families. When everything aligns with the joy of working with pets, our career opportunities are as exciting as climbing a mountain of squeaky toys.

Employment is contingent upon successful completion of references and background checks.

Rarebreed Veterinary Partners is an equal opportunity employer, providing employment opportunities to all employees and applicants without regard to race, color, religion, age, mental or physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.

Discover more about our career opportunities at:

Where exceptional support meets joy.