IT Support Specialist
2 months ago
Location: Brewer, ME
Mode: Contract (6+ Months) (Day 1 Onsite)
Max Rate - $32/hr (Do not exceed)
The Technology Support Specialist provides onsite IT support at a customer site, responsible for a wide variety of hardware, software, application, and as a Service technologies throughout the healthcare system.
Primary Responsibilities & Competencies- Provide customer service support to both internal users, external customers, and vendors.
- Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and software throughout the organization.
- Maintains detailed and accurate records in workload management, asset management, and administrative applications.
- Provides tier I and II support in all areas of the organizational service portfolio.
- Provides excellent customer service to all levels of employees including customers, peers, and leadership.
- Accurately follows documentation and checklists to ensure efficiency and consistency.
- Participates and engages in team meetings, team building activities, and other opportunities to strengthen the Client.
- Communicates in a professional, positive and timely manner in person, on the phone, and via electronic means.
- Uses routine troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer.
- Self-directed once assigned work and functions with considerable independence.
- Shows an interest in learning more advanced aspects of the functional skills.
- Able to communicate with the customer in non-technical terms so the users can understand.
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