IT Support Specialist

2 months ago


Brewer, Maine, United States Resource Logistics Full time
Job Title: Desktop Support/ PC Refresh

Location: Brewer, ME

Mode: Contract (6+ Months) (Day 1 Onsite)

Max Rate - $32/hr (Do not exceed)

The Technology Support Specialist provides onsite IT support at a customer site, responsible for a wide variety of hardware, software, application, and as a Service technologies throughout the healthcare system.

Primary Responsibilities & Competencies
  • Provide customer service support to both internal users, external customers, and vendors.
  • Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and software throughout the organization.
  • Maintains detailed and accurate records in workload management, asset management, and administrative applications.
  • Provides tier I and II support in all areas of the organizational service portfolio.
  • Provides excellent customer service to all levels of employees including customers, peers, and leadership.
  • Accurately follows documentation and checklists to ensure efficiency and consistency.
  • Participates and engages in team meetings, team building activities, and other opportunities to strengthen the Client.
  • Communicates in a professional, positive and timely manner in person, on the phone, and via electronic means.
  • Uses routine troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer.
  • Self-directed once assigned work and functions with considerable independence.
  • Shows an interest in learning more advanced aspects of the functional skills.
  • Able to communicate with the customer in non-technical terms so the users can understand.


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